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Return & Refund Policy




HYDRORIDER is a registered trademark. Information, ideas, and brands cannot be reused for any purpose without the express consent of HYDRORIDER. 



The information and materials contained in these pages are subject to change. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to the final determination of HYDRORIDER. Access to this site is limited to viewing the linked web pages solely to access the information provided by HYDRORIDER at this website. Any access or attempt to access other areas of the HYDRORIDER computer system or other information contained on the system for any purposes is strictly prohibited. You may not use any information contained on this website other than in connection with a legitimate business purpose.


Copyright in the pages, in the screens displaying the pages, in the information and material contained in the pages, and in the arrangement of that information and material is owned by HYDRORIDER unless otherwise indicated. HYDRORIDER hereby authorizes you to make a single copy of the content contained on this site for your use in learning about, evaluating, or acquiring HYDRORIDER products or services. You agree that any copy made must include the HYDRORIDER copyright notice. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this site.



The information and materials contained in this site, including text, graphics, links or other items, are provided "as is," "as available." HYDRORIDER does not warrant the accuracy, adequacy or completeness of this information and materials, and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringment of third party rights, title merchantability, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.



In no event will HYDRORIDER by liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if HYDRORIDER, or representatives thereof, are advised of the possibility of such damages, losses or expenses. 


The warranty is given for a period of 24 months and covers the equipment's issues due to manufacturing effects. For all operations made under warranty, shipping and labor fees may apply. The warranty does not cover shipping charges of spare parts to be replaced or repaired. Any damages or malfunction due to incorrect handling, incorrect use, and nonobservance of th maintenance rules, are not covered by the warranty. The warranty against corrosion is null when used in salt water, thermal water, chemically unbalanced water, or water treated with salt purifier systems. The company declines all responsibility for damages due to the non observance of the rules written on this manual. Wear and tear parts are not covered by the warranty. Ex: seats, pedal straps, pedal cages, rubber bases etc. The warranty is only valid when presented with the purchase invoice.



Orders can be placed using Visa, MasterCard, AmEx, Discover or PayPal.

Turnaround: All orders are shipped within 7-10 business days.

We use the following carriers to deliver our orders:

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 



Thanks for shopping at HYDRORIDERUSA.COM

If you are not entirely satisfied with your purchase, we're here to help.



You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card, or original method of payment. A restocking fee of $500 will be deducted from the total amount refunded. You will receive the credit within a certain amount of days, depending on your card issuer's policies.



You will be responsible for paying for your own shipping and customs costs for returning your item. Shipping and customs costs are non­refundable. If you receive a refund, the cost of return shipping and customs will be deducted from your refund.


Contact Us

If you have any questions on how to return your item to us, contact us!

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